Walmart Canada Financial Services

Walmart Canada Financial Services > Frequently Asked Questions
Walmart MasterCard

1. How do I apply for a Walmart MasterCard card?

You can apply for a Walmart MasterCard card at the register, in any Walmart store in Canada, excluding Quebec, or by completing the online application and mailing it in to Walmart Canada Bank.

2. When will I receive my card in the mail?

You will receive your Walmart MasterCard card in the mail within 2-4 weeks from the time you applied.

3. How do I set or change my account PIN?

When you call to activate your new Walmart Rewards MasterCard card, you will be prompted to select a personalized PIN. You will need this PIN to make purchases or cash advances on your card at any chip-enabled terminal. If you forget or want to change your PIN, call us anytime at 1.888.331.6133.

4. Can I manage my account online?

Yes. Simply click on the Manage Your Account button at the top of the page to sign up and follow the instructions.

5. How do I change my address?

You can change your address through Manage Your Account or by calling customer service at 1.888.331.6133 and updating your account.

6. How does the Pre-Authorized Payment Plan work?

The Pre-Authorized Payment Plan is available to help protect your credit rating by ensuring your monthly credit card payments are made on time. Simply fill out the Pre-Authorized Payment Plan form and mail to Walmart Canada Bank.

7. How do I make a payment to my Walmart MasterCard account?

Your Walmart MasterCard payment options are:

  • Print and complete the Pre-Authorized Payment Plan form or to request a form by mail call Customer Service toll-free at 1-888-331-6133 Monday to Saturday 8am to midnight EST and Sunday 10am to 9pm EST.

  • At any Walmart Canada Store with an Associate at any register.

  • By mail – please make your cheque or money order payable to Walmart Canada Bank and mail to Walmart Canada Bank, P.O. Box 187, Orangeville, ON, L9W 2Z6 (Please do not send cash in the mail).

  • Online and Telephone Banking may also be available depending on the financial institution you use.

  • In person at your bank or financial institution.


8. What should I do if my card gets lost or is stolen?

Call 1.888.925.6218 immediately within Canada and the US or call collect 647-438-1419 outside of Canada and the US. Both numbers are open 24/7.

9. How do I set up recurring bill payments on my Walmart MasterCard card?

Contact the company you wish to set up a recurring payment for and provide them with your Walmart MasterCard account details.

10. How do I sign up for Paperless statement?

Once you have enrolled in our online account management service, Manage Your Account, click on the “Go Paperless!” link to sign up for Paperless statements.

11. Can I get additional cards for my spouse/family members?

Yes, call customer service at 1.888.331.6133 to add or remove additional cards on your account.

Walmart Rewards

    1. What are Walmart Rewards?

    Walmart Rewards is the loyalty program associated with the Walmart MasterCard card. This program allows customers to earn rewards that can be redeemed for merchandise at Walmart Canada stores.

    2. How do I earn Walmart Rewards?

    You earn Walmart Rewards when you make purchases using your Walmart MasterCard card anywhere MasterCard is accepted worldwide. That’s 1.25% of your purchases in Walmart Rewards for virtually every dollar spent at Walmart stores2 in Canada and 1% of your purchases in Walmart Rewards when used virtually anywhere else MasterCard is accepted.

    3. How do I get my $15 in bonus Walmart Rewards?

    As a special promotional offer, bonus Walmart Rewards ($15 redemption value) will be awarded to your Walmart Rewards account within five business days of making two required qualifying purchases using your Walmart MasterCard: one purchase at a Walmart store in Canada and one purchase at another location anywhere MasterCard is accepted. Both purchases must be made within 30 days of receiving your Walmart MasterCard. Only one bonus will be awarded per account. This special promotional offer is also subject to the full Walmart Rewards Program Terms and Conditions.

    4. How do I get the $10 in bonus° Walmart Rewards for going paperless?

    The paperless bonus Walmart Rewards offer ($10 redemption value) will be awarded to your account within two statements after you sign up. Only one paperless bonus per account. This offer is also subject to the full Walmart Rewards Program Terms and Conditions. To sign up for paperless statements go to Manage Your Account and click on the “Go Paperless!” option.

    5. How do I find out my Walmart Rewards balance?

    Your Walmart Rewards balance is available on your monthly statement, online at Manage Your Account or in-store at the register.

    6. How do I redeem Walmart Rewards?

    Walmart Rewards can be redeemed instantly at the cash register◊ in Walmart stores across Canada. You can start redeeming once you’ve earned a minimum of $5 and keep redeeming in $5 increments.

    7. Does my Walmart Rewards expire?

    Walmart Rewards do not have an expiry date, so you can save them up or use them right away*.

    8. What happens to my Walmart Rewards when I return a product?

    If Walmart Rewards were used to purchase an item and the item was then returned to Walmart at a later date, the rewards will be refunded to a gift card.

    9. Who can redeem for Walmart Rewards?

    Both the primary and secondary cardholder can redeem Walmart Rewards as long as the account has a minimum balance of $5 of Walmart Rewards.



$15 Bonus Walmart Rewards